Most of the emails and phone calls we receive at our customer service center come from people wondering how to buy a product they saw somewhere, their unhappiness about a discontinued item or their dissatisfaction with a particular product or service. You have to be patient, resourceful and thick skinned to work in customer service! Every now and then, thank goodness, they also receive positive emails. The customer service folks were so touched recently by one in particular that they forwarded it to the P.R. team.
It came from a woman named Maria who wanted to tell us about her late mother, also named Maria, who inspired everyone around her and who loved Lancôme. Here is part of the email:
My mother, who I lost at the beginning of the year, was the first to introduce Lancôme products to me, my sisters and my teenage nieces. She loved using the skin creams and especially your lipstick line. At age 67, she looked fabulous! Family and friends would always ask her for her beauty secret. She had a saying: "Your makeup is not complete...unless you finish up with lipstick!"
My mother had a number of Lancôme lipsticks in her collection and didn't hesitate to gift duplicate lipsticks to family and friends (usually the ones she would get with gift with purchases). When we were preparing for her funeral services and looked into her purse, we found five Lancôme lipsticks! Each one of my sisters and I wore one of her favorite shades to the funeral service in her honor. Because we have so many memories of her and her lipsticks, my sisters and I have decided to honor her on September 27th (what would have been her 68th birthday) by encouraging friends and family to buy a lipstick in her honor.
My mother's inner beauty was reflective in her outer beauty. She is best remembered by the open-hearted generosity she shared with all who knew her. She was a loving wife, amazing mother and caring grandmother who taught her children and grandchildren the value of putting others before yourself, not with words, but with actions. She has truly left a void in our hearts, but her beautiful spirit still lives on within us.To Maria's family, thank you for sharing this with us. Your mother was clearly an incredible person. To all the Lancôme Blog readers, please think about Maria and her generous spirit this Sunday, her birthday, when you put on your lipstick. Have a beautiful weekend.
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